Last Updated: 01 October 2026
At Adyor, we value your trust as much as we value the experience of fragrance. Protecting your personal information is an important part of the relationship we build with every customer.
This Privacy Policy explains how Adyor collects, uses, stores, shares, and protects your personal information when you visit our website, explore our fragrances, place an order, or communicate with us.
By using our website, you acknowledge the practices described in this Privacy Policy, subject to your rights and applicable laws.
1. Information We Collect
We may collect the following categories of information when you browse our website, make a purchase, or contact us:
* Personal Information: Your name, email address, and phone number.
* Shipping and Billing Information: Your billing address, delivery address, and related order details.
* Order Information: Products purchased, order history, transaction references, and purchase preferences.
* Payment Information: Relevant payment status and transaction details provided by our payment service providers. Complete card details are generally handled by the applicable payment gateway.
* Technical Information: Your IP address, browser type, device information, website interactions, and usage data, where collected.
* Communication Information: Information you voluntarily provide when contacting our customer support team or submitting an enquiry.
We aim to collect only the information reasonably necessary to operate our website, fulfil orders, provide customer service, and improve your shopping experience.
2. How We Use Your Information
Adyor may use your personal information for the following purposes:
* To process, confirm, fulfil, and deliver your orders.
* To communicate order confirmations, shipping updates, and delivery information.
* To process payments, cancellations, returns, and refunds.
* To respond to enquiries and provide customer support.
* To improve our website, products, services, and customer experience.
* To send promotional communications about new fragrances, product launches, and special offers where permitted by law and in accordance with your preferences.
* To protect our website, detect fraud, prevent unauthorized activities, and maintain business security.
* To comply with applicable legal, tax, accounting, and regulatory obligations.
We process personal information only for legitimate business purposes and in accordance with applicable legal requirements.
3. Payment Information
Payments made through the Adyor website may be processed by third-party payment gateways or payment service providers.
Adyor does not ordinarily store complete credit or debit card details on its own servers. Your payment information is processed by the relevant payment provider in accordance with its applicable security measures and privacy practices.
Payment processing, verification, and refunds may be subject to the terms and policies of the relevant payment provider.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide a smooth, secure, and personalized browsing experience.
These technologies may be used to:
* Remember your preferences and browsing settings.
* Maintain shopping cart functionality.
* Understand website traffic and visitor interactions.
* Monitor website performance and improve usability.
* Support relevant advertising and marketing activities, where applicable.
You may manage or disable cookies through your browser settings or any cookie preference tools made available on our website. Disabling certain cookies may affect some website features or shopping functionality.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.
5. Sharing of Personal Information
Adyor may share relevant personal information with trusted third-party service providers when necessary to operate our business and deliver our services.
These providers may include:
* Payment gateways and payment processing services.
* Courier, shipping, and delivery partners.
* Website hosting, e-commerce, and technology providers.
* Analytics and website performance services.
* Marketing and advertising service providers.
* Customer support and communication platforms.
We may also disclose information when required by law, to respond to valid legal requests, to protect our rights, or to prevent fraud and other unlawful activities.
Where appropriate, we take reasonable steps to ensure that service providers handle personal information securely and only for authorized purposes.
Adyor does not sell or rent your personal information to third parties.
6. Data Security and Retention
We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, misuse, or loss.
Access to personal information is limited where reasonably appropriate to individuals and service providers who need it for authorized purposes.
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, dispute resolution, recordkeeping, and compliance with applicable legal obligations.
When information is no longer required, we take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable retention requirements.
Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Marketing Communications
With your consent where required, or where otherwise permitted by applicable law, Adyor may send you updates about new fragrances, product launches, exclusive offers, and other brand news.
You can opt out of promotional emails at any time by selecting the unsubscribe option included in the communication. You may also contact us directly to update your marketing preferences.
Please note that opting out of promotional communications will not prevent us from sending essential service-related messages, such as order confirmations, payment notifications, or delivery updates.
8. Third-Party Websites and Services
Our website may contain links to third-party websites, payment platforms, social media services, or other external resources.
These third parties may collect or process information according to their own privacy policies and terms of service. Adyor does not control and is not responsible for the independent privacy practices or security of external websites.
We encourage you to review the relevant privacy policies before sharing personal information with any third-party service.
9. Children’s Privacy
The Adyor website is not intended to encourage children to provide personal information without appropriate parental or guardian involvement.
We do not knowingly collect personal information from children in circumstances where such collection would violate applicable law.
If you believe that a child has provided personal information to us unlawfully, please contact us so that we can review the matter and take appropriate action where required.
10. Your Privacy Rights
Subject to applicable law, you may have the right to:
* Request access to personal information we hold about you.
* Request correction or updating of inaccurate information.
* Request deletion of personal information where legally permissible.
* Withdraw consent where processing is based on consent.
* Opt out of promotional communications.
* Raise concerns or submit a complaint regarding the handling of your personal information.
Certain information may need to be retained to fulfil legal obligations, complete transactions, resolve disputes, or protect legitimate business interests where permitted by law.
To exercise your applicable privacy rights, please contact us using the details provided below. We may need to verify your identity before processing certain requests.
11. Updates to This Privacy Policy
Adyor may revise this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers, or applicable legal requirements.
Any revised policy will be published on this page along with an updated revision date.
We encourage you to review this page periodically to stay informed about how we handle your personal information.
12. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact Adyor through the contact details provided on our website.
Brand: Adyor
Website: www.adyor.in
Email: info@abrp.co.in
Business Address: Awfis Coworking-Mohan Cooperative, A - 24/9, Mohan Co-operative. Industrial Estate, Mathura Road, Saidabad Mohan Cooperative New Delhi 110044
We will review privacy-related enquiries and respond in accordance with applicable requirements.
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Adyor — Fragrance That Becomes a Memory.
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